What to expect from our repairs service?

Staff in our repairs service will:

• respect you and your home at all times;
• show you their identity cards;
• keep work tools and dangerous substances out of the reach of children;
• avoid making unnecessary visits to your home;
• show consideration to the needs of disabled and vulnerable tenants;
• not smoke, drink alcohol or play music in your home;
• not move your belongings without permission and without you being present;
• not use your belongings or facilities without your permission;
• make sure areas where work is carried out is left clean and tidy;
• use dustsheets where necessary;
• leave your home weatherproof, with all possible services left on, and warn you of any hazards; and
• tell you when the work is finished, remove all rubbish, and leave your home tidy.

We expect you to:

• be co-operative about making appointments and to give at least 24 hours’ notice if you need to cancel an appointment;
• move your belongings out of the work area;
• keep everyone in the household away from the work area and from our tools;
• keep pets (especially dogs) in a separate room from the work area where possible
• move large items out of the way.  For example when we are painting, remove all furniture from the area to be painted
• allow us to have reasonable use of your gas, electricity and water if necessary; and
• not smoke for at least an hour before you are expecting a visit from us or while we are in attendance.