Contact us










Contact Us

General Enquiry

The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.

Our Customer Portal Coming Soon

In the coming months, you will be able to: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.

Emergency Repairs

Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.

Customer Service

Call 020 8996 4200

Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form.

Media Enquiries

Email our Communication team at
For out-of-hours media enquiries call
0208 996 8928.

Visit Us

Visits to our office are permitted but on an appointment only basis. Contact us to book an appointment and organise your visit.


Our address is:

Mulliner House

Flanders Road



W4 1NN

About Shepherds Bush Housing Group

About Shepherds Bush Housing Group

We have more than 5000 homes, throughout nine boroughs in West London. SBHG is made up of two brands: Shepherds Bush Housing Association and BE WEST. 

Find out more About Us