Contact Us
General Enquiry
The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.
Our Customer Portal
On our Customer Portal you can: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.
If you are already registered, login here.
Emergency Repairs
Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.
Customer Service
Call 020 8996 4200
Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form.
Media Enquiries
Email our Communication team at communications.team@sbhg.co.uk.
For out-of-hours media enquiries call
0208 996 8928.
Visit Us
Visits to our office are permitted but on an appointment only basis. Contact us to book an appointment and organise your visit.
Our address is:
Mulliner House
Flanders Road
Chiswick
London
W4 1NN
About Shepherds Bush Housing Association
Part of The Guinness Partnership, we have more than 5000 home, throughout nine boroughs in west London