The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.
Our Customer Portal
On our Customer Portal you can: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.
If you are already registered, login here.
Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.
Call 020 8996 4200
Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form.
Email our Communication team at firstname.lastname@example.org.
For out-of-hours media enquiries call
0208 996 8928.
Visits to our office are permitted but on an appointment only basis. Contact us to book an appointment and organise your visit.
Our address is: