Contact us

General Enquiry

The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.

Our Customer Portal 

On our Customer Portal you can: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.

Register here.

If you are already registered, login here.

Emergency Repairs

Call 020 8996 4200 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.

Gas & Heating Repairs

If you are a tenant and you need to report a gas or heating repair, please contact Sureserve Compliance South, directly, on 0208 269 4502.

Customer Service

Call 020 8996 4200

Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form. Please inform us if you require translation services.

Media Enquiries

For media enquiries – including urgent queries outside office hours – contact our press team on  media@guinness.org.uk.

Write To Us

You can write to us at: 

The Guinness Partnership

7th Floor

350 Euston Road

Regent's Place

London

NW1 3AX