Contact us










Contact Us

General Enquiry

The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.

Our Customer Portal 

On our Customer Portal you can: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.

Register here.

If you are already registered, login here.

Emergency Repairs

Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.

Customer Service

Call 020 8996 4200

Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form.

Media Enquiries

For media enquiries – including urgent queries outside office hours – contact our press team on

Visit Us

Visits to our office are permitted but on an appointment only basis. Contact us to book an appointment and organise your visit.


Our address is:

Mulliner House

Flanders Road



W4 1NN

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us