Report a Repair










Before reporting a repair have a look at our Repairs Responsibilities  to work out who is responsible for fixing the problem. If the repair is not our responsibility we may recharge you if we carry out the work. View our Recharge Policy, here . We also have a number of  How to Videos which may help you to resolve the problem yourself. We have a number of videos which will show you how to isolate your gas and water services, bleed your radiators, change your toilet seat or shower head and even how to reduce the chance of damp and mould.

If you would like to report damp and mould in your property, please use our Damp & Mould Form.

Please report non-emergency repairs through the below form. 


Report your repair

Note: Questions marked by * are mandatory

  Yes No
*This is a mandatory field. Are you aged 65 or older?
*This is a mandatory field. Are you registered as clinically vulnerable?
Are you registered as having a disability?

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Upload additional documents here

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About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 home, throughout nine boroughs in west London

Find out more About Us