Before reporting a repair have a look at our Repairs Responsibilities to work out who is responsible for fixing the problem. If the repair is not our responsibility we may recharge you if we carry out the work. View our Recharge Policy, here . We also have a number of How to Videos which may help you to resolve the problem yourself. We have a number of videos which will show you how to isolate your gas and water services, bleed your radiators, change your toilet seat or shower head and even how to reduce the chance of damp and mould.
If you would like to report damp and mould in your property, please use our Damp & Mould Form .
If you are a tenant and you need to report a gas or heating repair, please contact Sureserve Compliance South, directly, on 0208 269 4502.
Please report non-emergency repairs through the below form.
About The Guinness Partnership
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.