Report a Repair










Before reporting a repair have a look at our Repairs Responsibilities to work out who is responsible for fixing the problem. If the repair is not our responsibility we may recharge you if we carry out the work. View our Recharge Policy, here. We also have a number of How to Videos which may help you to resolve the problem yourself. We have a number of videos which will show you how to isolate your gas and water services, bleed your radiators, change your toilet seat or shower head and even how to reduce the chance of damp and mould.

Please report non-emergency repairs through the below form. 


Report your repair

Note: Questions marked by * are mandatory

  Yes No
*This is a mandatory field. Are you aged 65 or older?
*This is a mandatory field. Are you registered as clinically vulnerable?
Are you registered as having a disability?

Upload additional documents here
Upload additional documents here

Select days and times for meeting/call.
  AM PM Avoid school run

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About Shepherds Bush Housing Group

About Shepherds Bush Housing Group

We have more than 5000 homes, throughout nine boroughs in West London. SBHG is made up of two brands: Shepherds Bush Housing Association and BE WEST. 

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