If you need help with a repair, you have come to the right place. Below, you will find some useful links. If you need immediate assistance please call our emergency number 0800 9170839, which is open 24/7. Before calling or reporting a repair online, have a look at our Repairs Responsibilities section to work out whether the repair is your responsibility or ours. We have some helpful How to Videos, which will show you things like: how to change a toilet seat, how to turn of your gas supply and how to bleed your radiators.

If you still need to report a repair, please click the Report a Repair button below.

Visits by Our Operatives

We would like to assure you that your safety and that of our colleagues is our primary concern. We fully comply with health and safety guidelines and every element of our work is risk assessed. 

Annual Checks

Your annual gas safety checks, electrical safety checks and other work relating to health and safety are legal requirements to keep you, your family and neighbours safe.  If we, or our contractors, are scheduled to attend your home to carry out this work, it is essential that you give access so this can be completed. If you have any concerns about this, please talk to us beforehand.

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us