Our Resident Portal is currently unavailable. We are working to get it back online as soon as possible. We apologise for any inconvenience caused during this time.

Visit our repairs hub

Repairs operative

Visit our repairs hub to book a repair and view all our repair information

News

  1. Services to support you now the furlough scheme has come to an end

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    Whether you have been able to return to work or facing redundancy, we want to let you know that we have a range of servi…

    Posted on at by Shepherds Bush Housing Group

Pay your rent here

Rent button

We've made it easier for you to pay rent.
You can pay rent using AllPay, by direct debit or over the phone.

Read our Customer Charter here

Over the next 12 months, our service vision is to ‘Get brilliant at the basics’. This means we need to ensure we offer you a responsive and efficient experience all of the time. To achieve this, we have changed the way we work with you and this customer charter sets out our commitments to you.

Front cover Customer Charter booklet

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