How to Videos

Below you will see a number of how to videos. These videos centre around issues that may appear in your home. Some of the videos cover customer responsibilities such as changing a toilet seat or bleeding your radiators.

If these videos do not help resolve the issue you are facing please read our Repairs Responsibilities to identify who you should get in touch with next. If we are responsible, please call us on 020 8996 4200 or Report a Repair online. 

How to contain a water leak

Heating and hot water timers

Replacing a toilet seat

Replacing a shower head

How to turn off your gas supply

Fixing a frozen condensate pipe

Electrical safety in your home

Condensation, damp and mould

How to re-pressure your boiler

Bleeding your radiators

About Shepherds Bush Housing Group

About Shepherds Bush Housing Group

We have more than 5000 homes, throughout nine boroughs in West London. SBHG is made up of two brands: Shepherds Bush Housing Association and BE WEST. 

Find out more About Us