Some of the things we have done to make our website more accessible.

We have worked hard to make sure that our website can be used by as many people as possible. For instance we have built-in some quick methods to change how you can view our website. These are located in our accessibility toolbar which can be found at the top of every page.

In addition,  if you need help to use a computer, then we offer free courses.  Phone us on 020 8996 4200.

For people who prefer a medium or high contrast

Some people find it easier to read a web page if there is a higher contrast between the background and the text. We have built this function in to our website so that if a visitor selects a different contrast all our web pages will remain in that view during the same session providing the user has “accepted cookies”.

At the top of our web pages you will see the contrast buttons (above). They represent different screen views. If you click on these you will be able to view our website using a different set of colours. The middle button with a brown background will give you a medium colour contrast between the background and the text; the button with the black and yellow background on the right  will give you a high contrast between the background and the text; and the button on the left with a white background will take you back to the normal view.

If you prefer to completely personalise the contrast for all websites, you can change the settings in your browser, or on your computer system. These settings will remain until you next change them – should you feel the need to do so. The BBC website “My Web My Way” provides clear instructions on how to change the contrast on your computer and how to change the contrast in your browser.

For people who like to increase the size of the text

A lot of users prefer to view the text on websites in a larger size than normal. We have built this function in to our website so that if a visitor decides to change the size of the text, all our web pages will automatically display the same text size during the user’s session. This will only happen if a visitor to our website has “accepted cookies”.

For people who prefer to use the keyboard

Some people have restricted mobility and find using a mouse quite difficult for various reasons so we have made sure our website can be navigated by someone who only uses a keyboard.

Pressing the tab key allows you to move forward on each page through the menus, links and text boxes requiring input from you - and pressing the shift and tab key together allows you to move back. The arrow keys on the keyboard will enable you to scroll up and down and left or right.

When you land on a drop down box with a series of options you will have to use the Alt key and a down, or up, arrow to make your selection before pressing Enter.

We have designed our website so that when you use the tab key you can easily see where you are currently focused. You can also check where you have landed by looking on the left at the bottom of your computer screen.