Recharge Policy

We are committed to maintaining our homes and providing services that represent value for money to our customers. As such, we have a Recharge Policy to ensure that our maintenance and repairs expenditure is spent in the most efficient way. Therefore, we will on occasions seek to recharge and recover costs from customers, when we have incurred costs that are not our responsibility. We will also recharge customers, £25 per appointment, when they miss a scheduled appointment or when they do not rearrange/cancel within 24 hours. The policy will ensure that there is a consistent and transparent approach to recharges, so ensuring the fair treatment of all our residents.

About Shepherds Bush Housing Group

About Shepherds Bush Housing Group

We have more than 5000 homes, throughout nine boroughs in West London. SBHG is made up of two brands: Shepherds Bush Housing Association and BE WEST. 

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