Energy Help
We know that the cost of energy is really impacting our customers. Between 1 January to 31 March 2024 the energy price cap is set at £1,928 a year for a typical household who use gas and electricity and pay by Direct Debit.
The price cap ensures that prices for people on default energy tariffs are fair and that they reflect the cost of energy. Ofgem update the level every three months to reflect changes in underlying costs as well as inflation.
The price cap does not limit your total bill, which depends on how much energy you use. The way you pay for your energy, where you live, your meter type and your consumption will affect your energy bill.
You can find some helpful information about the support we can provide on our Energy Support and Advice Page.
Welfare Benefits Advisors
Our team of Welfare Benefits Advisors can help you, free of charge, on the following topics:
Checking Benefit Entitlement
- Finding out what benefits you are eligible for, their effects on existing benefits, how much you could get and help you make a claim.
- Form filling.
Benefit Problems
- Challenging benefit decisions, sanctions and delays in payments.
Representation at Tribunals
- Preparing and submitting your appeal and representation at your tribunal hearing.
Money Management
- Budgeting advice.
- Maximising income and applying for help from charities.