Welcome to our money management hub. Our Welfare & Benefit Advisors provide a free and confidential benefits advice. You don’t have to be a tenant to use this service, it can be used by anyone living in a SBHG household.
Call our FREE advice service on 020 8996 8900
Our advice line is open from 09:00 to 5:00 Monday to Friday
Customer Welfare Support Offer
This document sets out our support offer that we are delivering to our customers and we will continue to adapt and evolve our offer based on customer feedback
Our team can assist you with the following:
Checking benefit entitlement
» Finding out what benefits you could get, their effects on existing benefits, how much you could get and helping you make a claim.
» Challenging benefit decisions, sanctions and delays in payments.
Representation at tribunals
» Preparing and submitting your appeal and representation at your tribunal hearing.
Priority/non priority debts
» Assistance with all debts, including rent, council tax and mortgage arrears.
» Helping you to explore insolvency options, including advice and support to apply for a Debt Relief Order or Bankruptcy, or referral for Individual Voluntary Arrangement and debt management plans.
Negotiating with creditors
» Preparation of a financial statement that reflects your full situation.
» Negotiation with bailiffs and court enforcement officers.
» Help you to make sustainable and affordable offers to your creditors.
» Budgeting advice.
» Maximising income and applying for help from charities.