Building Safety

Upcoming Changes — June 2025

On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.

As we move to single systems there are a number of changes that are coming into effect. From 26 June the SBHA website and customer portal will be closed.

We recently wrote to our residents outlining the upcoming changes around:

• Our website and customer portal
• Reporting repairs
• Paying your rent
• Contacting us
• Home Transfers
• Your Account Reference Number

You can read the full letter, here. 

You can read all the correspondence we have sent residents since we SBHA joined Guinness on our Partnership Page.

 

Gas Services

As a reminder, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.

If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.