Please make sure that you keep appointments or let us know beforehand if you are not able to. We also send appointment times and reminder text messages to your mobile, so please make sure the number we have for you is up to date.
If we miss an appointment please let us know as soon as possible so that we can fix this. Compensation for missed appointments can be offered.
Equally we have the right to charge tenants who miss appointments.
On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.
As we move to single systems there are a number of changes that are coming into effect. From 26 June the SBHA website and customer portal will be closed.
We recently wrote to our residents outlining the upcoming changes around:
You can read the full letter, here.
You can read all the correspondence we have sent residents since we SBHA joined Guinness on our Partnership Page.
As a reminder, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.