Please make sure that you keep appointments or let us know beforehand if you are not able to. We also send appointment times and reminder text messages to your mobile, so please make sure the number we have for you is up to date.

If we miss an appointment please let us know as soon as possible so that we can fix this. Compensation for missed appointments can be offered.

Equally we have the right to charge tenants who miss appointments.


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About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

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