Choose a topic
- News
- About us
- Repairs
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Customer handbook
- Your Customer Handbook
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Repairs
- How do I report a repair
- How do I report a defect in my new home?
- Appointments
- Tenants repair responsibilities
- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
- Confidentiality and data protection
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Leaseholder hub
- Repairs hub
- MySBHG – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
- Your lease explained
- Your mortgage explained
- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
- Safety in your home
- How can I move on?
- How can I own more of my property?
- Paying your rent
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Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
- Pest Control
- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
- Antisocial behaviour and hate crime
- Get involved
- Feedback and complaints
- Moving on
- Health & safety
- Our Services
- Contact Us
Appointments
Please make sure that you keep appointments or let us know beforehand if you are not able to. We also send appointment times and reminder text messages to your mobile, so please make sure the number we have for you is up to date.
If we miss an appointment please let us know as soon as possible so that we can fix this. Compensation for missed appointments can be offered.
Equally we have the right to charge tenants who miss appointments.