What compensation you can expect for service failure

You may be able to claim compensation if:

  • We fail more than once to deal with a repair within the timeframe
  • We fail to keep an arranged appointment without giving you notice or a good reason
  • We fail to finish a repair within four weeks of starting it (though if a repair highlights more serious problems, such as dry rot or damp-proofing, we may take longer than four weeks without having to pay you compensation)


View our compensation policy