What compensation you can expect for service failure

You may be able to claim compensation if:

  • We fail more than once to deal with a repair within the timeframe
  • We fail to keep an arranged appointment without giving you notice or a good reason
  • We fail to finish a repair within four weeks of starting it (though if a repair highlights more serious problems, such as dry rot or damp-proofing, we may take longer than four weeks without having to pay you compensation)


View our compensation policy

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

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