What compensation you can expect for service failure

Although the restrictions have been relaxed, it is still possible to catch and spread COVID-19, even if you are fully vaccinated and that is why we are continuing to take action to reduce these risks. For the most part, our services will remain unaffected and our repairs teams will be working as usual. However, colleagues will continue to work from home on a rota basis to provide more space for others to work when in the office. This means that customers who would like to meet us in person must book an appointment in advance.