How can I get involved?

We really value and welcome the contribution tenants make to the range and quality of our services. There are many opportunities for you to get involved, both formally and informally.


These include:

  • joining the Resident Voice;
  • joining the Performance Committee;
  • becoming a board member;
  • joining a Residents’ Association;
  • Giving us your views and comments in our focus groups or by taking part in surveys;
  • suggesting an article for Buzz, your resident magazine, or getting involved in producing it;
  • joining us on social media; and
  • getting involved in your local community.


Resident Voice

Resident Voice (RV) is a panel made up of tenants and leaseholders who work in partnership with us to contribute to ongoing continuous improvement. The panel holds us to account and works with us to improve the standards of our services, homes and neighbourhoods, encourages residents to get involved and influence our services.


Learn more about RV




You can become a shareholder (with some special exceptions). Shareholders receive an annual report and an invitation to our annual general meeting. This is where we elect the board and approve the annual accounts. Shareholders can speak and vote at meetings. If you want to become a shareholder you must buy a £1 share. You will then be proposed for membership at the next board meeting and will receive a share certificate soon after. Contact us for more information.


Board members

Our board members come from various backgrounds and include four of our tenants. For more information about becoming a board member contact us.


Intouch email focus group

By being part of the Intouch email focus group you will:

  • be sent surveys about our service offer;
  • fill in surveys online from the comfort of your own home;
  • receive survey feedback - with a summary of what tenants told us and what we have done as a result of their feedback.
  • Contact us to receive instructions for joining Intouch email focus group or contact us for more information.


Residents’ associations

Residents’ associations are voluntary groups of tenants. They meet to discuss matters that are of common interest relating to their homes, community and general environment.


They then pass on the views of their members to us and any other relevant agencies. There are many reasons why people form a residents’ association. These can be:

  • gain a greater voice when talking to us;
  • gain a sense of community by meeting and helping other people;
  • keep people informed of issues that affect them; and
  • be a link between us (the landlord) and the other tenants and be consulted on issues and policies.
  • For information about joining or starting a residents’ association, contact