About Shepherds Bush Housing Association
Part of The Guinness Partnership, we have more than 5000 home, throughout nine boroughs in west London
Your tenancy
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- Changes to your Rent from April 2023
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Customer Handbook
- Your Customer Handbook
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Repairs
- How do I report a repair
- How do I report a defect in my new home?
- Appointments
- Tenants repair responsibilities
- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
- Confidentiality and data protection
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Leaseholder hub
- Repairs hub
- Customer Portal – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
- Your lease explained
- Your mortgage explained
- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
- Safety in your home
- How can I move on?
- How can I own more of my property?
- Paying your rent
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Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
- Pest Control
- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
- Antisocial behaviour and hate crime
- Get involved
- Feedback and complaints
- Moving on
- Money Management
- Building Safety
- Damp and Mould
- Home Contents Insurance
- Resident Voice
- Feedback and Complaints
- Anti-Social Behaviour & Hate Crime
- Our Performance
- Current Vacancies