Moving into your new home

Moving into your new home is a busy time. Here are some of the most important things you need to do.

  • Take a reading of the gas and electric meters and set-up utility accounts.
  • Register for your Council Tax
  • Contact our gas engineer to have the gas turned on within 24 hours of occupation. You will need your utility accounts and credit on both meters to do this.
  • Tell your bank or building society that you have moved.
  • Arrange with the post office to redirect your post. There may be a charge for this.


Tenancy visits

We will arrange an appointment to visit you at home within the first 6 to 10 weeks of your tenancy.

We will:

  • Check that you have settled in and are not having any difficulties
  • Support you to resolve any outstanding repairs
  • Check that you don’t have problems paying your rent
  • Let you know ways in which you can become involved with how we manage your home; and
  • Make you aware of our services.
  • Ensure you understand the conditions of your tenancy
  • Check that your contact details are correct
  • Check that you are maintaining your home including any outside space
About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us