About The Guinness Partnership
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.
SBHA - TGP
Upcoming Changes — June 2025
On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.
As we move to single systems there are a number of changes that are coming into effect. From 26 June the SBHA website and customer portal will be closed.
We recently wrote to our residents outlining the upcoming changes around:
- Our website and customer portal
- Reporting repairs
- Paying your rent
- Contacting us
- Home Transfers
- Your Account Reference Number
You can read the full letter, here.
You can read all the correspondence we have sent residents since SBHA joined Guinness on our Partnership Page.
Gas Services
As a reminder, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
Landing page
On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.
The SBHA website and customer portal are now closed.
From Tuesday 1 July former SBHA residents can register on MyGuinness and use www.guinnesspartnership.com. You will need your Payment Reference Number to register, which has been included on recent communications sent to you.
Through MyGuinness you’ll be able to:
- Easily get in touch with us
- Book, reschedule and cancel non-emergency in home repairs
- Check your rent account or service charge
- Make a one-off payment through PayPoint
- Request an alteration or improvement to your home
- Access YourChoice for home transfers
- Find out if you’re eligible for Right to Buy
- Report a noise or animal nuisance, fly-tipping, graffiti or an abandoned vehicle
Between 27 June and 1 July, we are running an emergency repairs service only. To raise an emergency repair call us on 020 8996 4200
For more information on changes that have recently been made, due to us moving to common systems, please visit: www.guinnesspartnership.com/news/sbha-is-part-of-the-guinness-partnership/