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Customer handbook
- Your Customer Handbook
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Repairs
- How do I report a repair
- How do I report a defect in my new home?
- Appointments
- Tenants repair responsibilities
- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
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Leaseholder hub
- Repairs hub
- MySBHG – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
- Your lease explained
- Your mortgage explained
- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
- Safety in your home
- How can I move on?
- How can I own more of my property?
- Paying your rent
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Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
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- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
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- Moving on
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- Contact Us
Buying your own home
Buying your own home
If you would like to buy a home of your own but can’t quite afford to, you might be eligible for shared ownership. Shared ownership helps people who cannot afford to buy a home outright. You buy a share of one of our shared-ownership properties and pay rent on the share you do not own. Gradually, you can buy more shares and eventually own all of your home. Please visit our website or phone us for details.
You may be eligible for the Right to Acquire scheme which helps tenants buy their home at a reduced price. To be eligible your property must have Right to Acquire status and you must have been a social tenant for a certain amount of time. Contact us for more information and to apply.