NOTE: If you rent your home from us and a defect/repair occurs after the 12-months rectification period, please contact Customer Services on 020 8996 4200 to have the repair resolved.
If you purchased your home and a defect/ repair occurs after the 12-months rectification period, it is your responsibility to fix the problem.
Defects that occur in your home are covered by a 12-month warranty period. This period starts from the date the development is handed over from the builder.
If you are within the first 12 months and you need to report a defect you can do so using the Aftercare contact details below:
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.
