We will always try to deliver a good quality service at the first point of contact, but if you’re not happy with our response, the service we have provided, or our efforts to resolve your query, you can log a complaint.
Complaints are used to help us to understand what we’ve got wrong and give us the opportunity to put things right for all our customers.
On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.
As we move to single systems there are a number of changes that are coming into effect. From 26 June the SBHA website and customer portal will be closed.
We recently wrote to our residents outlining the upcoming changes around:
You can read the full letter, here.
You can read all the correspondence we have sent residents since we SBHA joined Guinness on our Partnership Page.
As a reminder, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.