Contact us by post
Here is our address:
Shepherds Bush Housing Group
Mulliner House
Flanders Road
Chiswick
London W4 1NN
But better still is to click the button below to use our online forms.
Choose a topic
- Changes to your Rent from April 2025/26
- Find a Home
- Repairing & Maintaining your Home
- Pay your Rent
- Moving Home
- Buying your Home
- Your Service Charge
- Homeowner Responsibilities
- Extending your Lease
- Staircasing
- Selling your Home
- Building Insurance Information
- Major Works & Section 20
- Damp and Mould
- Estate Plans
-
Customer Handbook
- Your Customer Handbook
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Repairs
- How do I report a repair
- How do I report a defect in my new home?
- Appointments
- Tenants repair responsibilities
- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
- Confidentiality and data protection
-
Leaseholder hub
- Repairs hub
- Customer Portal – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
- Your lease explained
- Your mortgage explained
- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
- Safety in your home
- How can I move on?
- How can I own more of my property?
- Paying your rent
-
Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
- Pest Control
- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
- Antisocial behaviour and hate crime
- Get involved
- Feedback and complaints
- Moving on
- Money Management
- Building Safety
- Home Contents Insurance
- Resident Voice
- Feedback and Complaints
- Anti-Social Behaviour & Hate Crime
- Winter Hub
SBHA - TGP
Upcoming Changes — June 2025
On 27 March 2025 SBHA became part of Guinness. SBHA is no longer a landlord or employer and all SBHA’s responsibilities have passed to Guinness.
As we move to single systems there are a number of changes that are coming into effect. From 26 June the SBHA website and customer portal will be closed.
We recently wrote to our residents outlining the upcoming changes around:
- Our website and customer portal
- Reporting repairs
- Paying your rent
- Contacting us
- Home Transfers
- Your Account Reference Number
You can read the full letter, here.
You can read all the correspondence we have sent residents since we SBHA joined Guinness on our Partnership Page.
Gas Services
As a reminder, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
About The Guinness Partnership
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.