How do I complain?

Before making a complaint please refer to the information and the Complaint Policy on the website Complaints information.

  • Fill in the online Complaint Form
  • If you need help to complete this form then contact Customer Service
  • Visit the contact page for other ways to get in touch.


Complaints information



Complaint Form



Contact us page


*If your request is more of a general enquiry or a service request e.g. repair, ASB etc please choose the relevant form on our contact forms page.


Contact forms page



In July 2020, the Housing Ombudsman Service published a new Complaint Handling Code setting out new expectations for high-quality complaint handling and greater consistency across landlords’ complaints procedures.


Housing Ombudsman Service

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

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