How do I complain?
Before making a complaint please refer to the information and the Complaint Policy on the website Complaints information.
- Fill in the online Complaint Form
- If you need help to complete this form then contact Customer Service
- Visit the contact page for other ways to get in touch.
*If your request is more of a general enquiry or a service request e.g. repair, ASB etc please choose the relevant form on our contact forms page.
In July 2020, the Housing Ombudsman Service published a new Complaint Handling Code setting out new expectations for high-quality complaint handling and greater consistency across landlords’ complaints procedures.