How do I complain?

Before making a complaint please refer to the information and the Complaint Policy on the website Complaints information.

  • Fill in the online Complaint Form
  • If you need help to complete this form then contact Customer Service
  • Visit the contact page for other ways to get in touch.


Complaints information



Complaint Form



Contact us page


*If your request is more of a general enquiry or a service request e.g. repair, ASB etc please choose the relevant form on our contact forms page.


Contact forms page



In July 2020, the Housing Ombudsman Service published a new Complaint Handling Code setting out new expectations for high-quality complaint handling and greater consistency across landlords’ complaints procedures.


Housing Ombudsman Service