What to expect from our repairs service?

Staff in our repairs service will:

  • respect you and your home at all times;
  • show you their identity cards;
  • keep work tools and dangerous substances out of the reach of children;
  • avoid making unnecessary visits to your home;
  • show consideration to the needs of disabled and vulnerable tenants;
  • not smoke, drink alcohol or play music in your home;
  • not move your belongings without permission and without you being present;
  • not use your belongings or facilities without your permission;
  • make sure areas where work is carried out is left clean and tidy;
  • use dustsheets where necessary;
  • leave your home weatherproof, with all possible services left on, and warn you of any hazards; and
  • tell you when the work is finished, remove all rubbish, and leave your home tidy.

What we expect from you?

We expect you to:

  • be co-operative about making appointments and to give at least 24 hours’ notice if you need to cancel an appointment;
  • move your belongings out of the work area;
  • keep everyone in the household away from the work area and from our tools;
  • keep pets (especially dogs) in a separate room from the work area where possible
  • move large items out of the way.  For example when we are painting, remove all furniture from the area to be painted
  • allow us to have reasonable use of your gas, electricity and water if necessary; and
  • not smoke for at least an hour before you are expecting a visit from us or while we are in attendance.
About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us