What to expect from our repairs service?

Staff in our repairs service will:

  • respect you and your home at all times;
  • show you their identity cards;
  • keep work tools and dangerous substances out of the reach of children;
  • avoid making unnecessary visits to your home;
  • show consideration to the needs of disabled and vulnerable tenants;
  • not smoke, drink alcohol or play music in your home;
  • not move your belongings without permission and without you being present;
  • not use your belongings or facilities without your permission;
  • make sure areas where work is carried out is left clean and tidy;
  • use dustsheets where necessary;
  • leave your home weatherproof, with all possible services left on, and warn you of any hazards; and
  • tell you when the work is finished, remove all rubbish, and leave your home tidy.

What we expect from you?

We expect you to:

  • be co-operative about making appointments and to give at least 24 hours’ notice if you need to cancel an appointment;
  • move your belongings out of the work area;
  • keep everyone in the household away from the work area and from our tools;
  • keep pets (especially dogs) in a separate room from the work area where possible
  • move large items out of the way.  For example when we are painting, remove all furniture from the area to be painted
  • allow us to have reasonable use of your gas, electricity and water if necessary; and
  • not smoke for at least an hour before you are expecting a visit from us or while we are in attendance.