Welcome to your Customer Handbook. Here you'll find all the information relating to your tenancy.

If there are any questions about your tenancy which are not covered in this guide or on our website, please call us on 020 8996 4200 and our customer service officers will either help you or transfer you to the right person if you need more specialist advice.

From time to time, our services may change. This could be because we are improving the way we do things or because of legal changes which we must comply with. It’s always a good idea to regularly check our website for the latest information about our services.


Instructions for using the handbook

  1. First choose a topic from the menu on the left.
  2. Now choose a category from the menu on the left.
  3. Then choose an option

Illustration of one of our properties


About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us