Coming to our office
Please only come to our offices if you have an appointment. Without one you may not be able to see the right person.
Choose a topic
- Changes to your Rent from April 2025/26
- Find a Home
- Repairing & Maintaining your Home
- Pay your Rent
- Moving Home
- Buying your Home
- Your Service Charge
- Homeowner Responsibilities
- Shared Ownership BE WEST
- Extending your Lease
- Staircasing
- Selling your Home
- Building Insurance Information
- Major Works & Section 20
- Damp and Mould
- Estate Plans
- Customer Charter
-
Customer Handbook
- Your Customer Handbook
-
Repairs
- How do I report a repair
- How do I report a defect in my new home?
- Appointments
- Tenants repair responsibilities
- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
- Confidentiality and data protection
-
Leaseholder hub
- Repairs hub
- Customer Portal – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
- Your lease explained
- Your mortgage explained
- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
- Safety in your home
- How can I move on?
- How can I own more of my property?
- Paying your rent
-
Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
- Pest Control
- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
- Antisocial behaviour and hate crime
- Get involved
- Feedback and complaints
- Moving on
- Money Management
- Building Safety
- Home Contents Insurance
- Resident Voice
- Feedback and Complaints
- Anti-Social Behaviour & Hate Crime
- Winter Hub
- Tenant Satisfaction Measures
- Current Vacancies
SBHA - TGP
SBHA is becoming part of Guinness
On or around 27 March SBHA will become part of Guinness. This means SBHA will no longer be a landlord or employer. All SBHA’s responsibilities will pass to Guinness. At this point, Guinness will become the landlord to our residents.
For more information, visit our Partnership Page.
Services that are changing
Starting from 27 March 2025, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
What is remaining the same?
For the time being, you will continue to pay your rent and service charges the same way you have been. You should also continue to raise repairs and contact us in the usual way.
About Shepherds Bush Housing Association
Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London