Ways to pay

We make it as easy as possible for you to pay your rent. It’s really important to pay your rent (and any other charges) on time, as not doing so could result in the loss of your home.

Please contact us at any time if you need more information or help with your rent.

Direct debit or standing order
The easiest and best way to pay your rent is by direct debit (you will see the name 'Allpay' on your account when using this method) or standing order. These are easy to set up and mean you never miss a payment. You can phone us on 0800 9170839 or 020 8996 4200 during office hours to set up your direct debit. 

My SBHG
You can see your rent statements and pay online with My SBHG.

Online 
You can pay your rent online using the All Pay website. You should click on the “Make a Payment” symbol. You will need your rent payment card to make your payment. This service is available 24 hours a day, seven days a week and accepts most major debit and credit cards.

Payment outlets
You can pay by cash or cheque at any Post Office or PayPoint outlet with your rent swipe card. You should retain the receipt for your records.

Debit card 
You can call us on 0800 9170839 to make a payment, over the phone, using your debit card during our office hours. You can also contact All Pay on 0844 557 8321 out-of-office hours.

AllPay app

AllPay app

The AllPay app allows you to pay your rent quickly and easily any time, anywhere, by securely storing your Payment Reference Number, bank details and payment amounts.

The free app can be downloaded on iPhone, Android, or Windows Phone by visiting the AllPay website. Please call us on 0208 996 4200 for more information.

Rent problems?

If you have problems paying your rent contact us on 0800 9170839 or email us. We can help.

A thank you from us

Throughout the year we hold prize draws for residents whose rent is up to date and who have no breaches of tenancy. Look out for further information in our residents' magazine, Buzz, and in your rent statements.