Downloadable PDF

Welcome to your Customer Handbook downloadable version. Here you'll find all the information relating to your tenancy.

If there are any questions about your tenancy which are not covered in this guide or on our website, please call us on 020 8996 4200 and our customer service officers will either help you or transfer you to the right person if you need more specialist advice.

From time to time, our services may change. This could be because we are improving the way we do things or because of legal changes which we must comply with. It’s always a good idea to regularly check our website for the latest information about our services.

Click here SBHA Customer Handbook interactive to download

Customer Handbook