Managing Director

Andrew Warner

headshot of interim ceo A Warner Andrew joined SBHA as Director for Innovation in January 2019 before becoming SBHA's Chief Strategy Officer. In November 2022 Andrew was appointed as Interim Chief Executive Officer. In December 2023 Andrew was appointed Managing Director of SBHA after the successful completion of the partnership with Guinness. Andrew sits on The Guinness Partnership Executive Team. Andrew has worked extensively in the logistics sector and more recently as Director of Business Improvement at the National Pharmacy Association. Andrew has a track record of delivering innovation and change programmes with a focus on business processes, systems and digitisation. 

Director of Operations and Customer Service

Mark Field

Mark Mark joined us in January 2021 as our Chief Customer Officer, a new role focused on improving the customer experience for all our residents. After the successful completion of the partnership with Guinness in December 2023, Mark became Director of Operations and Customer Service. Mark has over 16 years of experience in utility and service sectors and has held a portfolio of senior roles across customer experience, corporate strategy and digital transformation. He has a track record of delivering service improvement and increased levels of customer satisfaction. Mark is responsible for our Resident Experience, Housing Management, Repairs and Leasehold services.

Interim Chief Financial Officer

Heather Ashton

Headshot of Heather, our Interim CFO Heather joined us in August 2023 in an interim capacity heading up the Finance Business Partnering team and took on the role of Interim CFO in November 2023. Before moving into the interim market she held the position of Executive Director of Business Change and Improvement at Thirteen Group having previously held the role of Executive Director of Resources for 10 years. Heather is a Statutory Appointee on Auckland Home Solution CIC and is a Trustee for NCFE where she acts as deputy chair and chairs the Audit, Risk and Investment Committee. She has extensive experience in strategic and financial business planning, treasury, mergers and acquisitions, values based transformational change and incremental performance and service improvement underpinned by solid financial accounting, governance and compliance experience. 

Director, People & Business Services

Caroline Moore

Caroline Caroline joined SBHA In July 2019, having spent the earlier part of her career working in both the Technology and Financial Services sectors. Caroline has always worked in generalist People and Culture roles covering all aspects of the profession including transformational change, developing colleague centered cultures, talent acquisition and development, reward and recognition, developing high performance, communications and colleague engagement. At SBHA, Caroline’s teams are People Business Partnering, Colleague Services, Colleague Wellbeing, Marketing & Communications, Workspace and Technology, she also leads our ED&I Champion Team. Caroline also works with Thirteen a North East based Housing Association as part of their Remuneration Committee.

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

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