Our Mission, Vision and Values
Our vision is to provide a fantastic level of service to each and everyone of our customers and to ensure all of our homes receive the reinvestment they deserve. We want to make sure our customers live in accommodation that they are proud to call home. To make this happen we will be ramping up our reinvestment programme over the next several years.
Our priority is to provide housing for those most in need, we work with some of the most vulnerable people in our society. We have more than 5000 homes, throughout nine boroughs in west London, and provide a range of community services including debt and budget advice.
The Association works at local and national level to support, develop and influence housing policy and shape issues that matter to our residents, none more important than our current work on the national fire safety ‘cladding’ programme. We are a lead voice in PlaceShapers, a national network of social housing providers, tackling issues such as community place making in under valued areas and diversity in the housing sector.
We pride ourselves on doing the best we possibly can to provide affordable homes and services that have a positive impact on the local communities we serve.
Our values are integral to our success:
Taking ownership for how we behave, spend money, and deliver high performing services to each other and our customers.
Supporting each other and building strong relationships.
Putting our community and customers first.
Keeping an open mind to new ideas and being motivated to make a positive impact.