Customer Charter

Over the next 12 months, our service vision is to ‘Get brilliant at the basics’. This means we need to ensure we offer you a responsive and efficient experience all of the time. To achieve this, we have changed the way we work with you and this customer charter sets out our commitments to you.



About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

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