We will aim to acknowledge your email within 2 working days and provide a full response within 10 working days. This may be sooner if the issue is straightforward.
We will call you back in a timescale appropriate to the situation:
Emergency situation - 1 working day, with the offer of an appointment within 5 working days.
Vandalism/abusive behaviour - 3 working days, with the offer of an appointment within 7 working days.
Other anti-social behaviour - 5 working days, with the offer of an appointment within 10 working days.
This may be sooner if the issue is straightforward.
We will aim to provide a full response within 10 working days.
Monitored between 9 am and 5 pm Monday to Friday.
Response times may vary depending on the situation and the availability of the team providing the information. Please call us if there is an actual or threatened risk of harm.
|Formal Complaint stage 1||Fully responded to within 10 working days|
|Internal Review stage 2||Fully responded to within 20 working days|
|Response||Categories Type Response||Time|
|Priority 0||Within 4 hours|
|Emergency||Priority 1||Within 24 hours|
|Urgent||Priority 2||Within 5
|Routine||Priority 3||Within 20
|Planned||Priority 4||Within 40