Repairs hub

Welcome to our repairs hub. Here you will find all our repair information.

If your safety, hygiene or repair issue requires an immediate response, please call us on 0800 9170839 or 020 8996 4200.

We are now back to running a full repairs service. This is subject to change in accordance with current government health & safety guidelines.  

All emergency and compliance work relating to health and safety are a priority. If you are requesting an emergency repair, we will ask if you or anyone in your property is in self-isolation. If the answer is yes, we will advise you of the next stage.

You can report non-emergency repairs by filling in this form. Because we were unable to do non-emergency repairs during lockdown, we are working through a backlog so your repair may take longer. We apologise for this and thank you for your understanding.  We will prioritise repairs for our elderly and vulnerable residents.

 

Visits by our operatives

We would like to assure you that your safety and that of our staff is our primary concern. We fully comply with health and safety guidelines and every element of our work is risk assessed. For everyone’s safety, our staff will strictly observe social distancing and we require that you do too.

 

Annual checks

Your annual gas safety checks, electrical safety checks and other work relating to health and safety are legal requirements to keep you, your family and neighbours safe.  If we, or our contractors, are scheduled to attend your home to carry out this work, it is essential that you give access so this can be completed. If you have any concerns about this, please talk to us beforehand.

Repair satisfaction

  Repair satisfaction graphic

Immediate repairs

Immediate repairs graphic

Report a repair

Report a repair graphic

Repair responsibilities

Repair satisfaction graphic