Repairs hub

Welcome to our repairs hub. Here you will find all our repair information.

If your safety, hygiene or repair issue requires an immediate response, please call us on 0800 9170839 or 020 8996 4200.

Due to the Coronavirus outbreak, we are running an emergency-only repairs and maintenance service. Read our latest information here.


Visits by our operatives

We would like to assure you that your safety and that of our staff is our primary concern. We fully comply with health and safety guidelines and every element of our work is risk assessed. For everyone’s safety, our staff will strictly observe social distancing and we require that you do too.

Your annual gas safety checks, electrical safety checks and other work relating to health and safety are legal requirements to keep you, your family and neighbours safe.  If we, or our contractors, are scheduled to attend your home to carry out this work, it is essential that you give access so this can be completed. If you have any concerns about this, please talk to us beforehand.

Repair satisfaction

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Immediate repairs

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Report a repair

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Repair responsibilities

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