Rent and money matters

We send you a statement four times a year. You can also view your rent account  and pay your rent online in My SBHG. If you do not understand your rent statement, please contact us.

If you are finding it difficult to pay your rent, it is important that you let us know as soon as possible, we want to help. Phone 020 8996 4200 or email us.

We have an in-house debt and benefits advice team who can help you with money and benefit problems and help you to get back in control. Phone our advice line on 0208 996 8849 to speak with one of our advisors in confidence. The service is free and confidential.  Alternatively, there are lots of local and national organisations who can help

Support from the Credit Union

We’ve joined forces with London Plus Credit Union to help you open savings accounts and get affordable loans. Its a healthy alternative to ‘pay day’ and high cost loan companies as you can borrow small amounts, with lower interest rates. Set up an account at or contact 020 7471 2620.

If I don't pay?

If you don’t pay your rent and don't provide an explanation, we'll make every attempt to contact you. We will continue to try and help but if you don’t pay your rent, or keep to a repayment plan, we may serve you with a Notice Seeking Possession. You may end up being evicted.

Letters about your rent have colour coded traffic light images on to show you how urgent it is. If your letter has an amber or red light on, you need to contact us immediately.

A thank you from us

Throughout the year we hold prize draws for residents whose rent is up to date and who have no breaches of tenancy. Look out for further information in our residents' magazine, Buzz, and in your rent statements.