Paying your rent must be your first priority. You could lose your home if you don’t. We take rent arrears very seriously and will evict people who have consistently failed to pay. If you are having trouble paying your rent, or are worried, you should talk to us immediately.We are here to help.
Rent and money matters
Your tenancy requires you to pay rent and service charges promptly. If you are finding it difficult to pay your rent or struggling with budgeting, we want to help. Phone 0800 9170839 or email us.
We can refer you to a debt advice service who can help you plan your budget and negotiate with people you owe money to. You should also check you are claiming all the benefits which you are eligible for. For a quick, comprehensive budget plan, you can use the online planning service provided by the Money Advice Service.
We send you a statement four times a year. You can also view your rent account and pay your rent online in My SBHG. If you do not understand your rent statement, please contact us.
Income advice sessions
In our drive to help you reduce any debts, maximise your income and help you claim the right benefits, our income team holds advice sessions at Mulliner House from 2pm to 4pm on the first Tuesday and last Thursday of every month.
For more information or to book a slot, phone 020 8996 4200.
A thank you from us
Throughout the year we hold prize draws for residents whose rent is up to date and who have no breaches of tenancy. Look out for further information in our residents' magazine, Buzz, and in your rent statements.