Your rent

Paying your rent must be your first priority. You could lose your home if you don’t. We take rent arrears very seriously and will evict people who have consistently failed to pay. If you are having trouble paying your rent, or are worried, you should talk to us immediately.
We are here to help.

Rent and money matters

Image of man wavingYour tenancy requires you to pay rent and service charges promptly. If you are finding it difficult to pay your rent or struggling with budgeting, we want to help. Phone 0800 9170839 or email us.

We can refer you to a debt advice service who can help you plan your budget and negotiate with people you owe money to. You should also check you are claiming all the benefits which you are eligible for.

We send you a statement four times a year. You can also view your rent account  and pay your rent online in My SBHG. If you do not understand your rent statement, contact us.

Income advice sessions

In our drive to help you reduce any debts, maximise your income and help you claim the right benefits, our income team holds advice sessions at Mulliner House from 2pm to 4pm on the first Tuesday and last Thursday of every month.

For more information or to book a slot, phone 020 8996 4200.

 

A thank you from us

Throughout the year we hold prize draws for residents whose rent is up to date and who have no breaches of tenancy. Look out for further information in our residents' magazine, Buzz, and in your rent statements.

If I don't pay?

If you don’t pay your rent and don't provide an explanation, we'll make every attempt to contact you. We will continue to try and help but if you don’t pay your rent, or keep to a repayment plan, we may serve you with a Notice Seeking Possession. You may end up being evicted.red traffic light indicates urgent information. response is needed immediately

Letters about your rent have colour coded traffic light images on to show you how urgent it is. If your letter has an amber or red light on, you need to contact us immediately.

Support from the Credit Union

We’ve joined forces with London Plus Credit Union to help you open savings accounts and get affordable loans. Its a healthy alternative to ‘pay day’ and high cost loan companies as you can borrow small amounts, with lower interest rates. Set up an account at www.londonpluscu.co.uk or contact 020 7471 2620.

Connect with us

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You can also use My SBHG to see your rent statements, report repairs, change your details and more.