Difficulties paying rent

If you are finding it difficult to pay your rent, it is important that you let us know as soon as possible, as we may be able to help. You can also view your rent account and pay your rent online at My SBHG. If you do not understand your rent statement, please contact us.

Our team of Welfare Benefit Advisors can support you with:

  • Maximising your income
  • Making an application for benefits
  • Signpost you for debt advice

The service is free and confidential.  

If you don’t pay your rent or pay the incorrect amount in accordance with your tenancy agreement or repayment plan you cannot be removed from the Income Recovery process. It is vital that you contact the Income Team on 0208 996 8874 to discuss you rent, arrears and support we can offer to maintain your home and avoid further action.

Letters about your rent have colour coded traffic light images on to show you how urgent it is. If your letter has an amber or red light on, you need to contact us immediately.

Support from the Credit Union

We’ve joined forces with London Plus Credit Union to help you open savings accounts and get affordable loans. Its a healthy alternative to ‘pay day’ and high cost loan companies as you can borrow small amounts, with lower interest rates.