Our Performance

We think it's really important for our customers to see how we are performing. We regularly scrutinise our services and get regular feedback from our customers so that we can improve. Below you will see how we have performed in some key areas that are important to you:





Complaints Metric

Customer Service

Customer Metrics

You Said, We Did

We think it's really important to listen to our customers. Below you will see some feedback from our customers and what we are doing in response to it.





About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us