Supplier payment processes | News

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New COVID restrictions take effect from Monday 13th December. For the most part, our services will remain unaffected, our customer and repairs teams will be working as usual. However, due to the amended restrictions more of us are having to work from home. This means that customers who would like to meet with us in person in the office must book an appointment in advance.

Supplier payment processes

We have brought in some changes to ensure we are able to continue to pay suppliers during the period of Coronavirus restrictions.

» Please ensure all invoices or information needed from us (including statements of account and Finance Team correspondence) are sent in an electronic format. This is most likely to be email. Please use this address

» If you send hard (paper) copies these may not be picked up and may therefore not be processed. This could result in us not being able to pay outstanding invoices which we could not want to happen.

» Our Finance Team is working remotely and can correspond with you via email and telephone. You can contact our Finance Team by calling 0208 996 4211 or 0208 996 4254 or via email on

For the majority of our suppliers, this requires no changes. However where historically, physical invoices or written correspondence have been accepted, we are asking you to amend your processes. If you need assistance, please contact us.

Our supplier payment terms and dates remain unchanged.

We have also contacted all suppliers about this via email. Find out more information on changes to the way we work during Coronavirus restrictions here.

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