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Social Heart, Business Head, Local Impact

New COVID restrictions take effect from Monday 13th December. For the most part, our services will remain unaffected, our customer and repairs teams will be working as usual. However, due to the amended restrictions more of us are having to work from home. This means that customers who would like to meet with us in person in the office must book an appointment in advance.

Your voice matters

We understand that these are difficult and uncertain times, affecting people in different ways. As part of their first scrutiny review, our Resident Voice (RV) Scrutiny Panel has chosen to examine how SBHG residents have been affected by the pandemic and what SBHG can do differently if we experience this again.

 Please complete this short survey created by RV and enter our prize draw to win a £20 shopping voucher.

Link to survey: https://www.surveymonkey.co.uk/r/QG26V67

Survey deadline: midnight on Friday 16 October 2020 

Our residents are at the heart of everything we do. Therefore, the survey will help us better understand our residents. We’ll use the feedback to make more informed business decisions and ensure we are providing you with the best service possible.

If you are unable to complete the survey online, please contact our Governance Officer, Claire Adams on 0208 996 4788 or Claire.Adams@sbhg.co.uk  to send you a paper copy.

 The survey is anonymous. However, please leave your name and contact number if you wish to be entered into the draw to win a £20 shopping voucher. SBHG and RV will not use your personal information to identify you personally in the feedback report. No personal information will be held by RV. Read our privacy policy here.

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