Rent increase in April 2021 | News

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Social Heart, Business Head, Local Impact

New COVID restrictions take effect from Monday 13th December. For the most part, our services will remain unaffected, our customer and repairs teams will be working as usual. However, due to the amended restrictions more of us are having to work from home. This means that customers who would like to meet with us in person in the office must book an appointment in advance.

Rent increase in April 2021

We will shortly be notifying residents about rent and service charge increases for 2021 – 2022. We understand that this is a particularly difficult time and appreciate that a rent increase is never welcome news, but as our main source of income, we need this to continue to invest in our services and homes. The average rent increase for our social housing tenants is 1.5%, this is in line with Government guidance and has been approved by our Board. The rent increase applied to shared owners is specified in their lease; these calculations are linked to RPI (Retail Price Index).


Financial support

We know some residents will have financial concerns and encourage anyone who is worried to contact us as soon as possible. If you are worried about paying your rent or service charge, please contact our Income Team, email or call 0208 996 8874.

We also have a specialist Debt and Welfare Team, if you would like to talk to us about money management and welfare support, please call 0208 996 8900. Both services are available for tenants and leaseholders.


Our priorities for 2021 

This year we are prioritising improving our services to help increase resident satisfaction. Over the course of the year, we will be investing in our front-line services to improve the service we offer to our residents.

We plan to:

  • improve our repairs services to ensure it is more responsive.
  • start to provide more accessible channels for you to contact us on.
  • improve our housing management service helping us become more proactive in how we communicate and keep you updated.

Over the next few months, we will share more information with you about the improvements we are making to our services and how this will impact you. We will also share with you some opportunities where we would welcome your feedback on our service and plans for the future. 


Why rent is increasing in April 2021

Rents and service charges are our main source of income. As a housing association one of our functions is to continue to develop new, affordable housing. We can only do this if we continue to charge and collect rent in line with our long-term business plans.

Rents and service charges pay for:

1) Health and safety & fire safety compliance 

2) Funding the development of new homes  

3) Paying outstanding loans 

4) Maintenance of our homes 

5) Services for elderly and vulnerable residents

Rent increase graphic

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