Five minutes with Tom | News

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Five minutes with Tom

Tom, our Gas Engineer

As part of Gas Safety Week 2019, our latest edition of our staff blog features Tom, who is one of our Gas Engineers. Our Gas team is responsible for the maintenance and repair of Gas appliances, playing an instrumental role in the safety of our residents.


1) What does your role involve?

Attending properties to check gas installations and appliances are safe and working correctly, and fixing anything that isn't right. I'm also a member of Employee Voice, where I raise any issues or suggestions from colleagues with the EV team and hopefully get them resolved.   


2) What skills are required for the job?

Attention to detail when servicing. A logical and systematic approach when finding an issue with a boiler and a calm, patient, open mind when explaining how thermostats work to tenants.


3) What do you most enjoy about your role?

That warm, fuzzy feeling after a repair when you walk away from a softly purring boiler on a bleak winter's night.


4) What’s your favourite thing about working for the Shepherds Bush Housing Group?

The sheer variety of people that you meet on a daily basis always provides opportunities for learning something new.


5) Do you have any advice for aspiring Gas Engineers?

Work hard on the theory, get as much experience as you can, get qualified, get a driving licence, don't mess about. 


 6) If you could visit any place in the world where would it be and why?

Kamchatka in eastern Russia. There are volcanoes and bears and not much traffic.


7) What is your favourite colour and why?

Green. It's a relaxing and calming colour and there's not enough of it about. It reminds me of when I briefly worked in a forest.


8) What are your favourite hobbies?

I go bouldering (indoor climbing without ropes) a few times a week and started brewing beer this year.


9) Can you reveal a fun fact about yourself?

One lunchtime I became disillusioned with sandwiches and ate a family sized Viennetta instead. I still have no regrets. My favourite type of cloud is the altocumulus lenticularis...


10) What is your favourite season and why?

Summer. It's much less painful walking up early when you're not stumbling around in the freezing darkness. Everyone else seems a bit happier too.

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