Services, satisfaction and surveys! | News

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New COVID restrictions take effect from Monday 13th December. For the most part, our services will remain unaffected, our customer and repairs teams will be working as usual. However, due to the amended restrictions more of us are having to work from home. This means that customers who would like to meet with us in person in the office must book an appointment in advance.

Services, satisfaction and surveys!

Through our 2018-2023 Corporate Strategy, we set ourselves ambitious targets. One of these was achieving 90% resident satisfaction. This will be achieved by better understanding our resident’s needs. Subsequently, we are happy to announce the start of a two-week resident satisfaction survey programme.

We have appointed Acuity, an independent market research company to carry out the survey which began this week. This will involve contacting a representative sample of our resident pool over the next two weeks. They will be phoning residents to gauge resident satisfaction levels are across a variety of service areas. Residents have the option to not take part in the survey.

The feedback will be valuable.The results will help us improve our service, make better business decisions and serve our residents better.

Natalie Wright our Insight Manager said “We pride ourselves on putting residents at the forefront of everything we do. Therefore, the survey is a great way to better understand not only what we do well, but to also recognise what we need to improve on. We’ll use the feedback and insight to guide our strategy, make more informed business decisions and shape our future plans. This will ensure we are providing our residents with the best service possible.”

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