Paying rent

We offer you a range of ways to make rent and service charge payments 24/7, and made it easier for you to pay your rent online. You can read more about our accepted payment methods below.

Please note, you can no longer pay your rent at the SBHA Offices and do not send cash in the post to us.

Direct Debit

The easiest way to pay your rent is by Direct Debit as your bank automatically transfers the correct amount of rent on a fixed date or frequency. The benefit of this is that you do not have to worry about missing a payment and that you minimise the risk of building up arrears on your account.

You can easily set up a Direct Debit over the phone with our Customer Service or Income team by calling 0208 996 4200. Once the Direct Debit has been set up, your rent will be automatically paid from your bank account.


You can make a payment using our free and secure online service, MySBHG. You can access MySBHG 24/7 to manage your rent and service charge account.

On the portal you can:

  • view your balance
  • make a payment
  • view, download and print your statement
  • update your details on the go

You can set up an account here. If you would like some explanation on your rent statements, please call 0208 996 4200.

Debit or credit card

You can pay your rent by debit or credit card by calling 0208 996 4200 – press one to be put through the to automated Allpay payment line.

Alternatively, you can call 0208 996 4200 to speak to a member of the Customer Service and Income Team to take your rent payment. Please note this is only available Monday to Friday from 9am-5pm.

Allpay Online Payment

You can pay your rent 24 hours a day, 7 days a week on our Allpay Online payment site. Complete the Customer Reference field with your unique Tenant reference number and enter the amount you wish to pay. Make sure you indicate if you are a leaseholder/shared owner (BUHL) or a weekly rental tenant (SBHR) by selecting the correct service.

Allpay App

You can now pay your rent and service charges easily from your Android or Apple smartphone with the Allpay App. You can download the app on your device via the App Store or Google Play.

When you open the app for the first time you need to register to be able to use the services. Whenever you make a payment via the app you will receive a confirmation e-mail.

Standing order

If you would like to pay your rent by standing order, you can set this up at your bank. Make sure you include your reference number with the payment.

To set up a standing order you will need the below details:

Payment details for General Needs, Market Accommodation and Supported Housing residents and Private Lettings customers

Bank: NatWest

Sort Code: 60.11.13

Account Number: 33535558

Account Name: Shepherds Bush Housing Association

Please remember to quote your reference number.


Payment details for Leaseholders

Bank: NatWest

Sort Code: 60-11-13

Account Number: 33471371

Account Name: Shepherds Bush Housing Association

Please remember to quote your reference number.

Recurring Payments

Please call 0208 996 4200 and speak with our Customer Service or Income Team to set up a recurring payment.


Rent card

You can call the Customer Service or Income Team on 0208 996 4200 or email to order a new or replacement rent card.  

Pay your rent over the phone

You can pay rent over the phone by:

  • Calling 0208 996 4200
    • Press option 1 to pay your rent using our automated phone system.