We ensure that all 37 passenger lifts in buildings we own and control comply with the relevant equalities legislation. This includes the Disability Discrimination Act 2005 and the Equality Act 2010.

We ensure they meet all health and safety requirements, including LOLER (Lifting Operations and Lifting Equipment Regulations) 1998, PUWER 1998 Regulations and HSE Guidelines Note, PM 26, Safety at Lift Landings via a combination of regular inspections, thorough examinations and periodic routine maintenance of all lifting equipment within its properties.  

Although we are not strictly required to meet the LOLER regulations for the maintenance and safety of domestic stairlifts and hoists, we do so as good practice and as a way of ensuring the highest standards in lift safety.

With regards to lifts, we carry out two sorts of activity: an examination of all lifting equipment and routine maintenance of all lifting equipment.

Examination of all Lifting Equipment

Our contractors (members of the Lift and Escalator Industry Association) carry out a detailed and systematic examination of the lifting equipment to detect any defects that are or might become dangerous.


Passenger lifts: Every six months
Domestic lifts: Once in 12 months  

Routine Maintenance of all Lifting Equipment  

Our contractors (members of the Lift and Escalator Industry Association) check and replace worn or damaged parts, lubrication, replacing time-expired components, topping up fluid levels and make routine adjustments.


Passenger lifts: Monthly
Domestic lifts: Twice in 12 months 

Our Responsibilities

- We will take immediate action for any significant defect that causes a risk to users of lifting equipment, taking lifts out of service until such time as the fault can be completely and safely remedied.  

- In domestic properties where lift faults are likely to take more than seven days to remedy and there are vulnerable customers residing in the building (usually elderly or disabled), we will carry out a review to ensure all suitable alternative arrangements are considered to reduce the impact to residents while a lift is out of service for an extended period. This will include providing advice to residents, signposting to appropriate care and advocacy agencies and may include, where suitable, provision of temporary arrangements to allow continued access, for example, stairlifts or temporary alternative accommodation. 

- In all cases of lift faults, we will keep residents informed of the nature of the problem and the likely timescales to return services to normal, by a combination of personal contact, written notification and signage on and around any lifts affected. 

- If anyone becomes trapped in lifts within the buildings we own and control, the person makes direct contact with the lift contractor from the lift. We require maintenance operators to respond to entrapment cases within a one-hour timeframe.

About Shepherds Bush Housing Group

About Shepherds Bush Housing Group

We have more than 5000 homes, throughout nine boroughs in West London. SBHG is made up of two brands: Shepherds Bush Housing Association and BE WEST. 

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