If you own a Do It Yourself Shared Ownership (DIYSO) house or a house on one of our schemes, you are responsible for repairing the entire house. If you own a DIYSO flat, then the owner of your building (not us) will be responsible for the repair of the building and you repair the inside of your flat.
If you own a flat on a shared ownership lease on one of our schemes, we are responsible for the communal areas where you live. You are responsible for the repairs in your home.
We give the highest priority to the most urgent work. For some repairs we must consult residents before we can proceed.