Leasehold repairs

If you own a Do It Yourself Shared Ownership (DIYSO) house or a house on one of our schemes, you are responsible for repairing the entire house. If you own a DIYSO flat, then the owner of your building (not us) will be responsible for the repair of the building and you repair the inside of your flat.

If you own a flat on a shared ownership lease on one of our schemes, we are responsible for the communal areas where you live. You are responsible for the repairs in your home.

We give the highest priority to the most urgent work. For some repairs we must consult residents before we can proceed.

Contact us

Contact us

To contact the repairs team, please phone 0800 9170839 or 020 8996 4200. Press option 1. You can also email customer.service@sbhg.co.uk.

You can also report your repair in My SBHG.

We value your feedback

Your views are important to us and help us to monitor the standard of service we offer. Please complete a satisfaction form if you have had a repair by us in the past six months.