We have more than 900 leaseholders and shared owners who are buying a home with us.
As a leaseholder, you are responsible for everything within your home, except pipes and drains that may serve other properties.
As your landlord and/or freeholder we remain the owner of the building and the land it stands on. We are responsible for the maintenance and repair of the structure and exterior of the building. Your lease agreement sets out these rights and obligations.
If you own a Do It Yourself Shared Ownership (DIYSO) house or a house on one of our schemes, you are responsible for repairing the entire house. If you own a DIYSO flat, then the owner of your building (not us) will be responsible for the repair of the building and you repair the inside of your flat.
If you own a flat on a shared ownership lease on one of our schemes, we are responsible for the communal areas where you live. You are responsible for the repairs in your home.
We give the highest priority to the most urgent work. For some repairs we must consult residents before we can proceed.
Home ownership team
The home ownership team is responsible for re-sales, staircasing, lease extensions, re-mortgages, legal notices and our expanding portfolio of new build shared ownership and outright sales.
Home ownership manager
Tel: 020 8996 4778
Mob: 07970 131 372
Home ownership officer
Tel: 020 8996 6676
Please contact firstname.lastname@example.org for information on the neighbourhood officer responsible for day-to-day management of your block. The customer service team can also assist with general enquiries or if you wish to report a communal repair.
Extending your lease
As the number of years left on a lease decreases, it becomes harder to sell and it may become difficult to raise a mortgage. To extend your lease, you'll need to make a one-off payment (known as a premium). The Leasehold Advisory Service have an online lease extension calculator, which will give you an indication of how much the premium for your home might be.
For more information, contact the homeownership team with your name and address.
Leaseholder insurance tender 2019/20
View our invitation to tender policy
View our property stock summary of cover