Our Debt and Benefits advice service

Our Debt & Benefits Advice Team provide a free and confidential debt and benefits advice service. You don’t have to be a tenant to use this service, it can be used by anyone living in a SBHG household. 

Call our free advice service on: 020 8996 8900 

Our advice line is open from 10:30am to 4pm - Monday to Friday

How we can help

Checking benefit entitlement

» Finding out what benefits you could get, their effects on existing benefits, how much you could get and helping you make a claim.


Benefit problems

» Challenging benefit decisions, sanctions and delays in payments.


Representation at tribunals

» Preparing and submitting your appeal and representation at your tribunal hearing.


Priority/non priority debts

» Assistance with all debts, including rent, council tax and mortgage arrears.

» Helping you to explore insolvency options, including advice and support to apply for a Debt Relief Order or Bankruptcy, or referral for Individual Voluntary Arrangement and debt management plans.


Negotiating with creditors

» Preparation of a financial statement that reflects your full situation.

» Negotiation with bailiffs and court enforcement officers.

» Help you to make sustainable and affordable offers to your creditors.


Money management

» Budgeting advice.

» Maximising income and applying for help from charities.