Our Debt and Benefits advice service
Our Debt & Benefits Advice Team provide a free and confidential debt and benefits advice service. You don’t have to be a tenant to use this service, it can be used by anyone living in a SBHG household.
Call our FREE advice service on: 020 8996 8900
Our advice line is open from 10:30am to 4pm - Monday to Friday
We also provide a debt and welfare benefit advice drop-in centre on Wednesday and Thursday afternoons at Furnish, our second-hand furniture store.
Who we help
We help a number of housing associations and residents within specific boroughs. These include:
If we are unable to help you, we will encourage you to find a legal adviser or family mediator with a legal aid contract in England and Wales.
How we help
Checking benefit entitlement
» Finding out what benefits you could get, their effects on existing benefits, how much you could get and helping you make a claim.
» Challenging benefit decisions, sanctions and delays in payments.
Representation at tribunals
» Preparing and submitting your appeal and representation at your tribunal hearing.
Priority/non priority debts
» Assistance with all debts, including rent, council tax and mortgage arrears.
» Helping you to explore insolvency options, including advice and support to apply for a Debt Relief Order or Bankruptcy, or referral for Individual Voluntary Arrangement and debt management plans.
Negotiating with creditors
» Preparation of a financial statement that reflects your full situation.
» Negotiation with bailiffs and court enforcement officers.
» Help you to make sustainable and affordable offers to your creditors.
» Budgeting advice.
» Maximising income and applying for help from charities.