We know this is a difficult time and there will be financial worries for some residents.
We encourage residents who may be struggling with finances, lost their job or are unable to make regular payments to contact us as soon as possible or as soon as their circumstances change. Our Income Team is providing telephone appointments for advice and support. Please email email@example.com or call 0208 996 8874.
How we can help
1) Rent re-payment plan
This can include deferred payments and/or payments in instalments. This will not include a waiver of any rent due but please be assured we will be very sympathetic to revised payment plans that go beyond the restrictions in place.
2) Debt and benefit advice
We can help your through free support, advice and assistance, we help residents who feel they might be at risk of getting into debt and with making claims for any benefits.
3) Frozen management fee
We have frozen our management fee for shared owners (also called leaseholders). If any estate or services for communal facilities need to be reduced due to Government restrictions, this will result in service charges being reduced.
4) 'Rent holidays' and 'mortgage holidays'
You may have read about 'rent holidays' and ‘mortgage holidays’. We need to continue to collect rent payments as usual, in accordance with your lease or tenancy agreement. We are ready to support and work with you if you are worried about making rent or mortgage payments, or are unable to do so.
If you have an outstanding mortgage on your property, you may be eligible for a ‘mortgage holiday’ subject to your mortgage lender’s criteria. Mortgage holidays are not usually waivers of money owed but are deferred payment arrangements. Please contact your mortgage provider about this.
5) Priority and non-priority debts
If you have any concerns about your finances or you’re unable to maintain priority and non-priority debts - such as credit cards or utility bills - please contact us.
6) Private Lettings Tenants
Your SBHA tenancy is exempt from Universal Credit. So, if your income has changed and you need to make a claim for benefits, do not make a claim for Universal Credit. Instead, please email firstname.lastname@example.org for assistance.
Self-employed government grants
-employed workers will be able to receive an amount equivalent to 80% of their monthly average income. This is up to £2,500 per month. Learn more here about the grants here.
If you have a partial claim for Housing Benefit, please notify your Local Authority of the changes in circumstances for your Housing Benefit payment to keep them updated.
If you receive Universal Credit, please enter a note in your journal stating the changes in your circumstances. If you do not have access to Universal Credit online please call 0800 328 5644.
If you are unable to pay your rent or household bills, we can help you make an urgent claim for Universal Credit. Learn more about Universal Credit and how to make a claim here.
Statutory Sick Pay
If you have contracted Coronavirus and are self-isolating, you can make a claim for Statutory Sick Pay. Your claim for Statutory Sick Pay will begin the day you make the claim. You will be awarded £94.25 per week for the next 28 weeks.
What to do if you’ve lost your job or are on a zero hours contract
If you have lost your job or are on a zero hours contract, you can apply for Universal Credit or the Employment Support Allowance. Learn more about the Government's Employment Support Allowance here.
Job retention scheme
The government has introduced support through the Job Retention Scheme. Please visit the www.gov.uk website for a list of services and how to apply.
Use the Monday Advice Service Budget Calculator to assist with budgeting. Learn more here: https://www.moneyadviceservice.org.uk/en/tools/budget-planner
If you need help creating or updating your CV, there are a range of services available on the internet to help you update your skills and training.
Our physical health and mental health has never been more important. It’s crucial that you reach out for help if you are struggling. It’s also important that you check in on your family, friends and colleagues during this time. If you are struggling with mental health, please contact:
1) Your GP
Talking to your GP about mental health https://www.mentalhealth.org.uk/publications/gp-visit-guide
2) Your employer
Some employers offer a Counselling service as part of their scheme to support staff mental health. Check if your employer offers this service.
3) Mental health charities.
A list of mental health charities can be found here: https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/