I'm having difficulty paying my rent. What will happen if I can't pay my rent?
You should contact our income team immediately. The sooner we know about your difficulties the more likely it is that we will be able to help.
We want to give you a good and affordable housing service and to do so we need to operate efficiently. Collecting rent due is an important part of this. At the same time, we realise that some people will experience financial problems. We can usually work out a solution, but the deeper you get into arrears, the more difficult it becomes.
We take a firm line with residents who do not pay their rent and we may take court action against those who do not pay off their arrears. This can result in eviction. If your rent account is in arrears, we cannot consider you for a transfer until the arrears have been paid. Call us as early as possible if you are struggling to pay; we are here to help you.
- Rent and service charge