Reporting non-emergency repairs

The quickest and most convenient way for you to report a non-emergency repair is by completing this form. Because we were unable to do non-emergency repairs during lockdown, we are working through a backlog so your repair may take longer. We apologise for this and thank you for your understanding.

We will prioritise repairs for our elderly and vulnerable residents. 

Contact us

Please contact us by emailing customer.service@sbhg.co.uk rather than phoning. This helps us focus our support on our most vulnerable and elderly residents.

 

General enquiries
Due to the Coronavirus outbreak our head office (Mulliner House) remains closed.
T: 0800 9170839 or 020 8996 4200
E: customer.service@sbhg.co.uk

0800 numbers are free from landlines and mobile phones.
 

Emergency repairs
T: 0800 9170839 or 020 8996 4200
This is open 24 hours a day, seven days a week.

 

Non-emergency repairs

The quickest and most convenient way for you to report a non-emergency repair is by filling in this form.

 

Media enquiries
For media enquiries, contact our communications team.
T: 020 8996 4200
E: communications.team@sbhg.co.uk

Out-of-hours media enquiries
T: 07827 282122

 

SBHG Board enquiries
To contact our Board email Governance.Team@sbhg.co.uk

 

Debt & Welfare Benefit Advice Service
Our advice line is open from 10:30am to 3pm - Monday to Friday.
T: 020 8996 8900 

 

To make a whistleblowing report, please phone 020 8996 8943 to use our confidential voicemail system.

 

Where to find us:

Mulliner House (Head office)
Flanders Road
London W4 1NN

Craft Court (Hammersmith community hub)
Craft Court
55-57 Glenthorne Road
Hammersmith W6 0LJ