Using our forms

The quickest way to report an issue is by using the forms below.

Report a repair

Report a non-emergency here

Apply for a Mutual Exchange

Apply for a Mutual Exchange here

Update your contact details

Update your contact details here

Report incidents, ASBs & hate crimes

Report incidents, ASBs & hate crimes here

Pay your rent

Pay your rent here

Request a refund

Artwork of coins with a link to our request a refund form

Frequently Asked Questions

A link to our frequently asked questions

Contact us

My SBHG customer portal

Have you created a My SBHG account? Create an account to report repairs, update details, view rent statements and more.

Emergency repairs

Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.

Customer Service

Call 020 8996 4200

Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please email us at 

Media enquiries

Email our Communication team at
For out-of-hours media enquiries call 
0208 996 8928.

Visit us

Visits to our office are permitted but on an appointment only basis. Contact us to book an appointment and organise your visit.


Our address is:

Mulliner House

Flanders Road



W4 1NN