Using our forms
The quickest way to report an issue is by using the forms below.
My SBHG customer portal
Have you created a My SBHG account? Create an account to report repairs, update details, view rent statements and more.
Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.
Call 020 8996 4200
Our Customer Service team are available Monday to Friday, from 8AM - 5PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please email us on firstname.lastname@example.org
Email our Communication team on email@example.com .For out-of-hours media enquiries call 0208 996 8928.
Visits to our office are permitted, but on an appointment only basis. Contact us to book an appointment and organise your visit.
Our address is:
London W4 1NN