If you've been pleased with a service or a member of staff has gone out of their way to help you, please tell us. We'll share your compliment with other staff in the group so we can continue to improve. Sharing will also allow us to make sure the service you receive becomes best practice.


If you would like to make a suggestion to us, we welcome your ideas so we can work together in improving our services to you.

You can provide details of your compliment or suggestion in the following ways:

Online: Complete our online compliments and suggestions form

Phone: 0800 917 0839

In person: To a member of our staff

Shepherds Bush Housing Group
Mulliner House
W4 1NN

What do we do with your compliments and suggestions?

All compliments will be recorded before being passed onto the manager of a relevant department. You can make anonymous suggestions, but if you would like a response, please provide your name and postal or email address.