Big Conversation results

Big Conversation 2018 saw our staff visit residents in their homes at 26 locations. We use the results in planning future services. Here are the key findings:

Results
  2018 2017 2016 2015 2014 2013 2012
Satisfaction overall with the services provided by SBHA 74% 74% 77% 77% 77% 73% 70%
Satisfaction that your rent provides value for money 77% 79% 83% 77% 73% 73% 71%
Satisfaction that SBHA listens to your views and acts on them 54% 55% 55% 61% 55% 53% 50%
Satisfaction with how we deal with complaints reported in the last 12 months 25% 16% 13% 27% 52% 50% 48%
Satisfaction with how SBHA dealt with ASB cases reported in last 12 months 41% 22% 22% 42% 43% 39% 37%
Satisfaction with how SBHA deals with repairs and maintenance reported in the last 12 months 64% 60% 56% 65% 56% 60% 63%