Big Conversation results

Big Conversation 2018 saw our staff visit residents in their homes at 26 locations. We use the results in planning future services. Here are the key findings:

Results
  2018 2017 2016 2015 2014 2013 2012
Satisfaction overall with the services provided by SBHA 74% 74% 77% 77% 77% 73% 70%
Satisfaction that your rent provides value for money 77% 79% 83% 77% 73% 73% 71%
Satisfaction that SBHA listens to your views and acts on them 54% 55% 55% 61% 55% 53% 50%
Satisfaction with how we deal with complaints reported in the last 12 months 25% 16% 13% 27% 52% 50% 48%
Satisfaction with how SBHA dealt with ASB cases reported in last 12 months 41% 22% 22% 42% 43% 39% 37%
Satisfaction with how SBHA deals with repairs and maintenance reported in the last 12 months 64% 60% 56% 65% 56% 60% 63%

 

Big Conversation

Every year on our Big Conversation, over the course of two weeks, every member of staff meets with residents in their homes to hear their views on their homes and our services. Every conversation shapes how we develop our services.